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Frequently Asked Questions
While preparing for your vacation at the beachfront condos at Monterey Bay Suites Myrtle Beach, we understand the importance of planning ahead to avoid any unnecessary stress, confusion or wasted time. Below, you’ll find some of our guests’ most Frequently Asked Questions, as well as corresponding answers. If you have further questions or concerns that are not covered in this section, please fill out a form on our Contact page, and a customer service representative will respond to you as quickly as possible.
Check-in time starts after 4:00 PM. Check-out time is before 11:00 AM.
Not during the summer season (June, July, and August). You can request an early check-in with the front desk (843-449-4833) during the off season but it is never guaranteed.
Yes. The credit card used to make the reservation must be present at check-in with card holder and matching ID for verification purposes.
The room amenities at Monterey Bay Suites include murphy beds in most suites, free WiFi, full kitchen in every suite, and private balcony.
(1) One parking pass per reservation. City parking is $15 per day.
Yes, Motorcycles are allowed. (1) One parking space per reservation.
No, unfortunately trailer parking is not allowed.
The rooms available at Monterey Bay Suites range from King, Queen, and Family Suites. You can book an oceanfront suite or a suite with an ocean view.
The in-room kitchens at Monterey Bay Suites are full kitchens and come complete with a refrigerator, stove, cabinets, and microwave.
Some of the on-property amenities at Monterey Bay Suites include free hot deluxe breakfast daily, indoor and outdoor pools, a rooftop pool, cardio center, and onsite entertainment.
Monterey Bay Suites has multiple pools including an indoor pool deck with lazy river, kiddie pool, hot tub, an outdoor pool deck, and a rooftop pool.
Yes, Monterey Bay Suites offers a hot deluxe breakfast which includes fresh fruit, cereals, pastries, bread, scrambled eggs, grits, biscuits & gravy, hash browns, home fries, sausage, ham, bacon, pancakes, waffles, coffee, milk, juice, and tea.
There are so many attractions just a short drive from Monterey Bay Suites including Alabama Theatre, Broadway at the Beach, Carolina Opry, House of Blues, Barefoot Landing, Family Kingdom, Medieval Times, and more!
There are a variety of restaurants right down the road from Monterey Bay Suites including Hook & Barrel, Mediterranean Bistro, The Melting Pot, Library Restaurant, and many more.
Check In time is after 4:00 PM. We make every attempt to have your condo available at 4:00 PM on arrival day, but sometimes circumstances occur where check in time may be later. We do not guarantee a 4:00 PM check in time.
Check-out is before 10:00 AM on the day of departure.
The majority of our rentals are equipped with washers and dryers, and you will be able to launder your own linens. All units in the South Tower are equipped with washers and dryers. There are select units in the North Tower that are equipped with washers and dryers.
Each bathroom will get a roll of toilet paper, 2 bars of soap, 2 bottles of shampoo and 1 lotion. The kitchens will have a dishwasher packet, liquid detergent and a roll of paper towels.
Due to the large area our staff must cover, we cannot guarantee being able to replenish every request for restocking toiletries. There are several area grocery stores within a very short drive, and we suggest guests purchase what they need above the initial setup.
We’re sorry, but Pets are NOT allowed in our units or on property.
Yes, all our units are non-smoking. Smoking is not permitted in the rooms or on the balconies as we consider that a part of the room as well.
For emergency maintenance situations (ex: large water leak, heating or A/C failure, electrical failure, non-secure entry) guests should contact our night service at 843-449-2400. Non-emergency issues should be reported during normal office hours.
The damage waiver fee covers non-negligent damage done to the unit. Intentional damage or damage due to negligence is not covered by this waiver. Damage done over the coverage offered by the waiver will result in charges to the credit card kept on file.
If you decline the damage waiver fee we will run your credit card for a preauthorization amount of $100 (stays of 6 nights or less) or $250 (stays of 7 nights or more) at arrival to cover potential damage. If there is no damage to the unit, this charge will be removed seven to ten business days after your stay. If damage does occur, repair/replacement costs for damages will be deducted from this deposit. Any costs that exceed the deposit will be charged to the credit card on file.
Should you need to cancel, the policy is as follows:
- The advance deposit is 100% refundable if a reservation is canceled up to 14 days prior to the scheduled arrival date.
- Reservations canceled within 14 days of the arrival date can reallocate the advance deposit funds toward future dates within one year of the original stay dates. Please note that changes to the reservation will be subject to availability and any room rate differences.
- Guests who do not arrive on their scheduled arrival date and fail to notify the resort of a change to their stay dates, therefore acknowledge forfeiture of advance deposit funds.
- For Monthly Rentals Only: All deposits are due at the time of booking. Full amount of the deposit is non-refundable. No changes to the dates of arrival are permitted within 30 days of arrival. Payment of full stay is required upon check in. There will be absolutely no refunds on early departures. Additional requirements for winter rentals do apply.
Your Health and Safety is of utmost importance, therefore, if the “Do Not Disturb” sign remains on your door for an extended period-of-time and we are unable to contact you, we may knock on your door and if no answer, enter your room to determine your well-being. Please understand it is not our intention to disturb guests during their vacation, however, we reserve the right to enter rooms to check on the safety and security of our guests and property as well as to perform maintenance and repairs.