Frequently Asked Questions

Check-in time starts after 4:00 PM. Check-out time is before 11:00 AM.

Early check-ins are not available during the summer season (June, July, and August). During the off-season, you may request an early check-in by contacting the front desk at 843-449-4833, but it is not guaranteed.

Yes. The credit or debit card used to make the reservation must be presented at check-in by the cardholder, along with a matching valid photo ID for verification.

Room amenities vary by suite but may include a Murphy bed or sleeper sofa. Every suite includes complimentary Wi-Fi, a full kitchen and a private balcony.

One parking pass is provided per reservation. Oversized-vehicle parking is very limited and not guaranteed. City parking is available for $15 per day as an alternative.

Everyone in the room must be 21 years or older unless accompanied by a parent or legal guardian.

Motorcycles are allowed, but each reservation is limited to one parking space.

No, unfortunately trailer parking is not allowed.

The rooms available at Monterey Bay Suites range from King, Queen, and Family Suites. You can book an oceanfront suite or a suite with an ocean view.

The in-room kitchens at Monterey Bay Suites are full kitchens and come complete with a refrigerator, stove, cabinets, and microwave.

Some of the on-property amenities at Monterey Bay Suites include free hot deluxe breakfast daily, indoor and outdoor pools, a rooftop pool, and cardio center.

Monterey Bay Suites has multiple pools including an indoor pool deck with lazy river, kiddie pool, hot tub, an outdoor pool deck, and a rooftop pool.

Yes. A complimentary hot breakfast is served daily from 7:00 to 10:00 a.m. Menu selections vary.

There are so many attractions just a short drive from Monterey Bay Suites including Alabama Theatre, Broadway at the Beach, Carolina Opry, House of Blues, Barefoot Landing, Family Kingdom, Medieval Times, and more!

There are a variety of restaurants right down the road from Monterey Bay Suites including Hook & Barrel, Mediterranean Bistro, The Melting Pot, Library Restaurant, and many more.

No. Pets are not permitted in our units or on the property. Service animals are welcome in accordance with ADA requirements. Emotional-support animals that do not qualify as service animals under the ADA are not permitted.

All suites are non-smoking. Smoking is not permitted in guest rooms or on balconies.

Your Health and Safety is of utmost importance, therefore, if the “Do Not Disturb” sign remains on your door for an extended period of time and we are unable to contact you, we may knock on your door and if no answer, enter your room to determine your well-being. Please understand it is not our intention to disturb guests during their vacation, however, we reserve the right to enter rooms to check on the safety and security of our guests and property as well as to perform maintenance and repairs.

A $100 security deposit is required at check-in (via credit card) and is refundable at check-out minus any incidental charges during the time of stay. You can also purchase the Worry Free Vacation for $49.99 (plus tax), non-refundable, paid with your first night stay deposit.

An advance deposit equal to the first night’s stay is due at the time of booking. The remaining balance is due at check-in.

The security deposit is a required temporary charge at check-in (via credit card) and is refundable at check-out minus any incidental charges during the time of stay.

The optional Worry Free Vacation Fee is a non-refundable fee that can be added to your reservation and will cover up to $1,000 in non-negligent damage that may occur during your stay.

• The Worry Free Vacation Fee is not insurance but is an agreement that covers non-negligent or accidental damage. Non-negligent or accidental damage may include but is not limited to: scratches to the wall, accidental breakage of glassware, spills, minor stains, and accidental furniture breakage.
• The Worry Free Vacation Fee does not cover intentional or neglectful damage to the unit. This may include but is not limited to: damage caused by a party, damage caused by smoking or pets, theft or removal of unit inventory, or furniture breakage if determined negligent.
• Guests’ personal property is not included under the terms of the Worry Free Vacation Fee.

We understand plans change which is why we created our risk-free cancellation and change policy.

• The advance deposit is 100% refundable if a reservation is canceled up to 14 days prior to the ORIGINAL arrival date.
• Reservations canceled within 14 days of the arrival date can reallocate the advance deposit funds toward future dates within one year of the original stay dates. Once the advance deposit funds have been reallocated to future stay dates, they are NON-REFUNDABLE. We strongly encourage you to purchase our Vacation Protection Plan at time of booking. Please note that changes to the reservation will be subject to availability and any room rate differences.
• Advanced purchase rate reservations are NON-REFUNDABLE and NON-MODIFIABLE.
• Guests who do not arrive on their scheduled arrival date and fail to notify the resort of a change to their stay dates, therefore acknowledge forfeiture of advance deposit funds.
• For Monthly Rentals Only: All deposits are due at the time of booking. Full amount of the deposit is non-refundable. No changes to the dates of arrival are permitted within 30 days of arrival. Payment of full stay is required upon check in. There will be absolutely no refunds on early departures. Additional requirements for winter rentals do apply.

Life happens. We never know what life events may arise at the most inopportune time. That's why we offer a Vacation Protection plan. This is an optional, non-refundable charge you can select at the time of booking. If selected, it allows you to cancel your reservation up to 4:00 PM on the day of arrival and receive a 100% refund of your advance deposit.

In the event of a pending hurricane and the Governor’s issuance of a mandatory evacuation, guests will receive a full refund. If there is not a Governor’s mandated evacuation, guests can reallocate the advanced deposit to be used as the deposit toward different stay dates within 1 year of the original reservation.